Qualifications:
I have experience with several years as a Regional Operations Manager and Senior Director of Systems and Compliance and Training for a large private dental practice including thirteen dental facilities and currently over 200 employees.
Overall responsibilities include the success and profitability of each clinic within the company by evaluating patient and staff scheduling, overhead costs, productivity of each provider as well as managing profit margins for each clinic and the company as a whole.
I have solely created and updated Employee Handbooks, OSHA Manuals, HIPAA Manuals, Radiation Manuals and Employee Standard Operating Procedure Handbook for both clinical and administrative staff as well as continued training with all staff members.
Experience:
Regional Operations Manager (September 2009-Present) Gentle Dentistry
Responsibilities:
- Responsible for the overall success of 13 dental clinics on a daily basis by assuring patients are appropriately scheduled to enhance daily production and decrease overhead.
- Assuring each provider’s average goals are continuously met and exceeded on a daily basis for continued average annual production of 1.2 million per provider to substantiate profitability and company growth.
- A current member of the Executive Management Team participating in the overall decisions made to enhance the company’s success.
- Strategic planning and implementation in opening new dental clinics into the community.
- Successfully opened and operated Eight Dental Clinics providing training and management of the new facility.
- Solely perform interviews and hiring process for the Clinical staff and
participated in the interview process for Management Staff.
- Perform all annual and disciplinary reviews for Clinical and Management personnel.
- Perform Exit Interviews during Separation of Employment.
- Participate in monthly Doctor and Manager Meetings and continue to make suggestions and changes to better serve the company.
- Present Employee Benefit Packages to the Executive Management Team.
- Created and presented a discount dental plan to local employer groups in the community.
Director of Compliance and Training (January 2006 – Present) Gentle Dentistry
Responsibilities:
- Provide training, direction and support to groups in regards to computer conversions, state and federal guidelines.
- Solely implemented and updated the Company’s Employee Handbook.
- Solely implemented and updated employer OSHA, MSDS, Radiology, HIPAA, Emergency Response, Dental Hygiene Department Manual.
- Implemented Standard Operating Procedure Manual/Policies and procedures for both Administrative and Clinical Team.
- Developed and Implemented Clinical Job Descriptions
- Conducted OSHA, CPR, AED, HIPAA, Radiation, Clinical Training and Sexual Harassment training for 200 active employees.
- Developed and implemented all written patient services consent forms
- Developed and implemented all written patient services post-operative instructions.
- Solely handle all clinic inspections requested by the Minnesota Department of Health – Radiation Control, Minnesota Department of Health Environmental Services and Minnesota OSHA Services.
- Performed Clinic and Administrative Office Assessment and Clinical findings in all thirteen dental clinics.
- Perform five to ten chart audits on each provider each month to assure acceptable recordkeeping.
- Solely handle all informal patient complaints in writing or by telephone
- Solely handle all formal patient complaints submitted to the Minnesota Board of Dentistry, Minnesota Department of Health, the Better Business Bureau, and the Minnesota Attorney General’s Office.
- Solely responsible for filing all Workman’s Compensation Claims and mandatory follow-up with the employee every six weeks, twelve weeks, 6 months and 12 months, or as prescribed by the employee’s physician.
- Implemented the company’s Drug-Free Workplace Program which mandates that all current emplo...
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