Over 28 years Dental Practice experience, including 5 years as Clinical Assistant, 20
years Front Office Management, 3 Years as Accounts Receivable Field Administrator,
and 3 years as Conversion Team Member. Energetic Healthcare Professional
dedicated to achieving profitability and delivering outstanding customer service.
Exceptional analytical, organizational and people skills. Strong personal ethics and
integrity. Convey a professional image of honesty, compassion and concern for the
needs of my Team Members and our patients. Highly organized team-builder with
strong leadership experience. Excellent communicator seeking a challenging position
with the opportunity for professional growth.
Experience
Accounts Receivable Field Administrator - 3/2009 - 7/2014
Heartland Dental, Effingham, IL
*Responsible for Accounts Receivable management for 25 offices (15 in Arizona, 10 in
Nevada).
*Accountable for $25 million annual revenue.
*Successfully maintain collections at 95% to 98% of net production.
*Assist with Office Insurance Compliance Reviews (achieved 100% pass rate at all ocations).
*Provide customer service to individual offices and field administration team related to
accounts receivable, insurance questions or policies and procedures of AR for regions
and offices.
*Communicate with Regional Director of Operations, Practice Administrators, and
offices regarding the needs and findings of AR in their offices/regions.
*Coach and train up to 20 staff.
*Maintain low staff turnover through effective motivational management.
*Oversee training throughout regions related to AR, insurance and company policies.
*Skilled in resolving customer service issues and finding “Win Win” solutions.
*Demonstrated ability to upsell additional products and services.
*Experience conducting in-house training classes (audiences up to 20 staff).
*Serve as moderator for Training Webinars and conference calls.
*Review all aspects of offices AR by utilizing reports and audits for data and comparisons.
*Work to integrate and support affiliated offices by ensuring they have tools, training,
support, systems, policies, and procedures needed to successfully integrate with
Heartland Dental/AR.
*New Technology - ensuring offices are utilizing the new technology, assist with rolling
out new technology and follow-up training on new process.
*Travel coast to coast as a conversion team member. Also assist offices remotely.
*Dentrix Trainer Account Specialist
*Promoted from Dental Office Manager to A/R Field Administrator in 2011.
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